My interest in workplace conflict developed during my work as a rehabilitation consultant specialising in psychological injuries in the workplace. It was evident that the mechanisms in place at the time for the early resolution of conflict were inadequate.
As a result people held on trying to cope as best they could, usually with a result that their conflicts escalated. Feelings such as rage, hopelessness and fear kicked in. Many people experience sleeplessness or report a deterioration in personal relationships as they took their worries home.
The stresses associated with interpersonal or team conflict are hard on the body. Over time it can and does lead to health impacts such as adrenal fatigue, immune system depletion, anxiety and a depression, with signs of PTSD evident in many sustained cases of bullying. For those with pre-existing mental health conditions, the deterioration is usually evident much sooner and can be catastrophic.